Helpful Frequently Asked Questions

How do I reschedule or cancel?

You can reschedule or cancel anytime using the link in your GlossGenius confirmation text or email. If you made a deposit, you can only reschedule not cancel. No need to call, just use the link.

What if I no-show?

Because each appointment is reserved just for you, no-show appointments are unable to be rebooked.

What if I'm running late?

You have a 15-minute grace period. If you're running behind, please let me know as soon as possible.

Arrivals at 15 minutes late or more may need to be rescheduled to keep the next appointment on time.

What if I arrive early?

If you're more than 5 minutes early, kindly wait in your car.

Can I bring a guest?

You may bring one person with you. Space is limited, so please keep it to one guest.

Can I bring my dog?

You can bring your dog, but they must be a service dog wearing proper gear or a vest that communicates they're a service dog.

Should I wash my hair before my appointment?

Before any chemical service, yes, please wash your hair.

Can I bring my own shampoo?

Absolutely. If you have allergies or sensitivities or perhaps a prescription shampoo, you're more than welcome to bring your own shampoo.

Should I send my inspiration photos ahead of time? Bring your hair inspiration photos to share during your in-salon consultation rather than DMing me them ahead of time.

What color lines do you use?

Schwarzkopf Royal, Schwarzkopf Vibrance, Maria Nila & Sunlights Balayage.

What styling products do you use?

Maria Nila, Curl Cult, Leaf & Flower, R+Co., Dom Dom, Mane Ivy, Davines, Sunlights Balayage, Cult + King.

What if I'd feel safer wearing a mask?

Please never hesitate to ask me to wear a mask. If you're traveling or concerned about your health, masks are available on deck if you forget yours.

What does 'Soleil Blanc Salon is a Safe Space' mean?

Soleil Blanc Salon is a safe space for all LGBTQ+ guests and all faiths. All body shapes & types are welcome here. Body shaming myself or anyone else is not tolerated. Hate speech or unkind words about anyone will not be tolerated, and you'll be asked to leave.

How do I pay?

All major debit and credit cards, Venmo, and tap-to-pay are accepted. No personal checks or cash. If you're using AfterPay, Affirm, or Klarna, it must be set up and approved before your appointment - I am not able to pause a checkout while an application goes through.

Can I tip on my card?

Yes, you can tip on your card. No need to bring cash.

Do you offer appointments outside your regular hours?

If you need an appointment before my start time, after closing, on one of my days off (Tuesday, Wednesday, and Saturday), those are available at a premium rate of 50% of your total service(s). Just ask first- we'll chat, I'll send an invoice. Once it's paid, I'll book your time. The premium fee is non-refundable if you cancel or reschedule. It is non-transferable to be used on a product or to anyone else.